CyberCell Procedures and Policies

Hourly Rate & Minimum Charges:

CyberCell charges $30 per hour for all services. We have a minimum charge of .2 hours.

Maintenance Services:

CyberCell is available for hourly maintenance on existing websites we have or have not built to the best of our ability. If your website is hosted elsewhere, and we require additional configuration or tech support calls to the host, to complete the work requested by you, additional hourly charges may apply.

Existing Website, Email and/or Database Transfer:

CyberCell can provide you with an experienced transfer specialist who will make every effort to assist you in transferring your website to CyberCell from another host. Transfer services are provided at our hourly rate of $30/hr. CyberCell does not guarantee any time frame for the transfer, space availability, or in some cases the possibility of a website, email account or database transfer. All hosting providers configure their systems differently. Some hosts save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. In the case our Transfer specialists is unable to assist you in a transfer of your data from another host due to issues with the other hosting platform, you will be responsible for any hourly charges incurred in attempting the transfer.

Please contact us to receive a quote for Transfer Services.

Project Additions:

If any additional sections, needs or functionality are realized during the development of your website, the cost will be adjusted accordingly.

Ongoing Service and Availability:

CyberCell is available for further additions and enhancements to the website we build for you to the best of our ability in the future. We request that you give us at least a month’s notice on major revisions or changes to the website to best cater to your needs. For hourly maintenance on existing websites, we request a week notice.
After the initial launch of your website, you may require regular ongoing support, troubleshooting, training and maintenance, we offer the option of purchasing our ongoing monthly service/support contract. This is not required, but it is recommended to get the most out of your website.

Cancellations and Refunds:

Any abuse of our staff in any medium or format will result in the suspension or termination of your services. Refunds are not given for payments made on services, domain purchases or hosting fees.

Rate Change:

CyberCell reserves the right to increase the hourly rate charged for services at any time.The current hourly is listed in the first paragraph of these terms and on our payment form here.

Payment Terms:

CyberCell bills clients on an annual basis. For quoted projects, the project will not be delivered until final payment is received from the client. A $25 returned check fee will be charged on all retuned checks. If CyberCell is not able to complete your maintenance or project in the scheduled timeline due to negligence on your part to provide content or any other materials needed, CyberCell reserves the right to collect full payment in full for the remainder of the contract balance or time spent if it is not paid within 30 days of the estimated completion date.

Warranty:

Once the complete website product is approved by client and after initial launch, there is no warranty on programmatic changes made to the site, all CyberCell product is delivered as is.

Copyright:

All content and images are the property of the client. CyberCell is not responsible for any content or images once the site goes live. All content and images are the responsibility of the client.

Credits:

CyberCell reserves the right to take credit on the website for the design and development, as well as place the site in our website’s online portfolio.

Open Source Software:

In some cases your website will utilize “open source” software to power one or more features. (i.e. oscommerce, magento, vbulletin, joomla, wordpress, etc.) Regular software updates are recommended, and in some cases security patches will be released that should always be updated. These updates can occur 1-2 times per year. In these cases, you will be notified that the updates have been released, and you can choose whether or not to have us update them for you or not. All updates will be charged on an hourly basis. If any “modules” or “contributions” for any open source software used that are not included in the base install are requested, these will also be billed at an hourly rate for implementation.

Cross-Browser Compatibility:

Websites designed and developed by CyberCell are intended to be as cross-browser/platform friendly as possible on major web browsers (IE7+, Firefox, Safari, etc) and operating systems (mac/pc). The website will function normally and look as consistent as possible from one browser to another at the time of launch. However, we do not support IE6 (Internet Explorer 6 which was released in 2001) or any releases prior by default per this contract. Please be advised that if you require compatibility for IE6 or lower, the contract, pricing and/or specs will be adjusted accordingly.

Rush Fees:

If you require any work done on a rush basis, please note that our rush fee is double our current hourly and/or project rate.

Content Accuracy:

All content provided to CyberCell for web or print work must be proofread by you and approved before the project begins. Any proofreading or changes to text by CyberCell will be subject to our hourly rate.

Disclaimer:

CyberCell shall not be responsible for any damages your business may suffer. CyberCell makes no warranties of any kind, expressed or implied for services we provide. CyberCell disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by CyberCell and its employees.

Disclosure to law enforcement:

CyberCell may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies.
We will cooperate fully with law enforcement agencies.

Changes to the TOS:

CyberCell reserves the right to revise its policies at any time without notice.

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